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Q1: Are you a factory or a trade company? 

We are manufacturer mainly on smart watch for 7 years, and at the same time, in order to enrich our product styles, we have also reached cooperation with many factories.

Q2: How can I get a sample to check your quality?

If you need sample for test, please pay for the freight and sample cost. And the sample cost will be
returned back to you after your placing an bulk order if more than our MOQ.

Q3: What is your minimum order quantity? Can you put my brand name (logo) on Smart Watch?

1 piece is also can ordered, we don't have any limitation;

1) : Yes,  of course. OEM service is the most important part of our global business target, includes the ODM service;

2):  If you have ready design on your logo, please send it to us and confirm the position of the logo;

3) : If you don’t have the logo design yet, we could design for you, it’s a free service if you order from us.

Q4: Does the online quote include the shipping cost & custom duty? 

Usually, the value we quote is EXW unit price which means that it didn’t include any shipping cost & import duties, taxes. If you want to know FOB or CIF price, please contact our experienced salesman directly.

Q5: What is the order process?

PO is placed by esteemed you as our client → PI is issued by WIDEUR → Payment will be made by client you→ Lead time will be confirmed by WIDEUR → Shipping Doc. will be provided by WIDEUR → Shipping instrction will be made by client you→ Delivery → Cargo tracking → Receipt of cargo

Q6: What is your delivery time? 

(1): Samples can be provided within 1-3 days;

(2): 50-100 pieces, we can do shippment within 5 days;

(3): 101-1000 pieces, we can do shippment within 7 days;

(4): 1001-5000 pieces, we can do shippment within 10 days;

(5): Above 5000 pieces, it needs to be negotiated.

Q7: Is there any discount?

Yes, we can give you some discount according to your order quantity. If you are interested on any item, pls feel free to contact our salesman. We will give you the bottom value.

Q8: What are your payment terms?

We can accept many dealing methods, such as Paypal, Western Union, Online payment by Alibaba Trade Assurance, T/T, L/C, VISA, Escrow etc.

Q9: Is there any technical specification of product?

Yes, every style has its detailed specificaition, and you can easily to use our product by reading the specification or manual; Any questions will be welcomed by you and we will try our best to give good solution for you.

Q10: What is your method of delivery?

We cooperate with many international expresses & oveas companies, such as DHL, UPS, Fedex, TNT, Aramex, EMS and some special line service, like the Enropean Special Line, UK Royal Mail Special Line, Brazil Special Line etc.