Products are mainly used for remote indication, lighting, outdoor adventure, burning or heating objects, infrared or infrared lighting and other security checks. Pen shell can choose: black plastic, black, blue plastic, blue sand, white, silver. Black is standing stock, for other colors need to contact in advance. (Black plastic, blue plastic, rubber covered surface treatment, soft.)
Packing and Delivery
1.We will use protective plastic and customized boxed to pack.(Enviroment friendly material)
2.We could do customized packing according to the quantity.
3.DHL/Fedex/UPS Express usually takes about 3-5 working days to the destination.And it’s about 5-8 days by EMS or TNT. Hongkong Post Air Parcel takes 7 to 10 days to ship to worldwide.
After-sale Service
1.Our Customer service will begin to track the product processing every day until you receive the goods and verify the product quality when you finish the payment.
2.Online via SKYPE:Emma-realpoo; Also through mail, voice phone, message could contact us at any time! 3.Follow up the case, record the entire process. Solution will be provide with 24 hours. Meanwhile,the problem complaint will be reported to QC department. QC will find defect from which department ,who is in charge to identify responsibility. 4.Collect and record all the voice from each customer respond , suggestion, requirement.
5.All products have 1 year warranty.If there is no man-made problem,we will replace or repair for your freely.
6.We own the best after-sale service,if any problems happen,our team will do our best to solve for customers.
Customer Service Center (International) 1.From Monday to Saturday between 08:00-17:30 hours (Beijing Time)
2.Reply you inquiry in 24 working hours.
3.Offer customer the best price with high quality products.
Payment
1.We can accept T/T and western union and paypal order,the best way is direct paypal payment,you can choose yourself.If you want other payment terms,please let us know before when you order.
2.Make sure that you have completed all the details information like contact person,address,post code and telephone number when filling in your buyer’s information.
