Q1: Do you only offer furniture or assist with design?
A1: HONGYE Furniture is a comprehensive enterprise covering interior design, manufacturing, and installation of fine woodworking,furniture, and equipment. With professional design and product teams, they ensure innovative designs and high-quality products, managing all details from design to execution for perfect realization.
Q2: What can HONGYE guarantee for us?
A2: We can guarantee a 5-year product quality warranty (excluding damage due to human error), on-time delivery, and personalized one-on-one service.
Q3: What are the payment terms at HONGYE?
A3: Confirmation of a 30% deposit, with the remaining 70% to be settled before shipment.
Q4: Is the quoted price inclusive of shipping costs?
A4: HONGYE provided price is ex-factory, excluding shipping. To get a shipping-inclusive price, please provide your specific address for an accurate quote. HONGYE aim is transparent and accurate pricing."
Q5: What's your delivery time and process?
A5: Typically, HONGYE delivery takes 25 days. For larger or custom orders, it may extend to around 45 days. We maintain quality control in every production phase and provide up-to-date inspection reports for transparency.
Q6: If I want to receive the goods sooner, what should I do?
A6: To expedite, we suggest promptly confirming and depositing your order. Providing a detailed product list and clear information to HONGYE sales team can aid in faster production arrangements. Additionally, if you have specific packaging or shipping instructions, please inform us in advance for adequate preparation.
Q7: What should I do for installation after receiving the goods?
A7: All HONGYE products come with detailed installation manuals. Upon receipt, check for damages and confirm parts completeness.Once confirmed, follow the manual's steps for installation. In case of complex situations, contact HONGYE sales team for installation videos or online guidance from HONGYE engineers. However, for specialized or technical needs, we strongly recommend local professional installers.
Q8: How do you package and label goods? What's your default labeling process?
A8: All HONGYE delivered furniture undergoes professional packaging to minimize transport damage risks. Each packaging box is clearly labeled with product images, sizes, box numbers corresponding to the packing list, and the quantity inside. These labels and lists make it easier to identify and verify the products within each box upon receipt.
Q9: Can upholstery furniture use COM (Customer's Own Material) or designer fabrics?
A9: Any upholstered furniture we provide can be manufactured using COM fabrics or leather, offering designers limitless choices.However, this may affect the price, and we always recommend using CFS (Commercial Grade Fabric), vinyl, or leather.
Q11: What is the delivery lead time for samples?
A11: Generally, once the payment is confirmed, materials are verified, and workshop drawings are approved by the customer, theentire production process takes approximately 20 to 25 days. The timeline depends on the specific requirements of the order and the complexity of the production. We ensure that during this time, we provide you with high-quality custom products.
Q12: Do you comply with all relevant fire regulations used in contracts?
A12: HONGYE Furniture has worked on over 2000 different standard projects, both domestically and internationally. For specific customer requirements, HONGYE team communicates with the customer before quoting and production. Whether it's American or British standards, HONGYE can meet your requirements. We have flexible production capabilities to ensure compliance with different countries' standards and requirements.
Q13: Do you have a standard product catalog?
A13: HONGYE Furniture specializes in customized products. For hotel furniture, we typically don't offer regular catalogs as they're tailored according to specific customer needs. However, for office products, we may provide a catalog showcasing HONGYE standard office furniture."