FAQ
Q1:Are you a Factory or trading company?
We are a factory with import and export license located in Xidian Village,Ninghai Town,Ningbo City.
Q2: When will the products be deliveried if the order has been placed?
The models we have in stock can be shipped out in 7 days and it will take about 10-28 days for the customised itmes.
Q3: What is your quality control process?
We are strictly follow the ISO procedures. We do 100% checking for PCB. LED, Body Material and 100% test the function of our finished products before shippment.
Q4: What Certificates do you have?
We've got CE, RoHS, FCC for European and American Market customer.
Q5: What's your warranty?
Warranty Policy:
1 Product quality defective rate is about 2% based on AQL1.0(major) and AQL2.5 (minor)
2 Time Period: 12 months warranty for main light; 3 months for battery and chargers.
3 Factory quality problem over defective rate is free to replace accessaries or main light.
4 Transportaion damaged is outside the scope of free warranty.
5 Man-made damage is outside the scope of free warranty.
6 Shipping insurance to be effected by the Buyer.
Q6: What's your payment terms?
For sample Order, we prefer paypal, alibaba trade assurance, WestUnion and MoneyGram with 100% before shipment;
For mass prouction order, we prefer T/T, alibaba trade assurance, L/C with 30% deposit before production and 70% balance before shipping.
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