Hangzhou Rightway Outdoor Products CO., LTD is a professional manufacturer and exporter of bicycle accessories for many years.
We are committed to enhancing customer satisfaction through continuous improvemet in the quality of our products and services, striving to achieve the highest quality and mutual benefit,with on time delivery.
Your satisfaction is our greatest motivation.
Q1. Can I have a sample order?
A: Yes, sample is available for quality checking. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 2-5 days, mass production time needs 1-2 weeks bases on the order quantity.
Q3. Do you have any MOQ limit?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-7 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for this product?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on it?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Sample is available for checking quality.
1)Your inquiry will be replied within 6 hours.
2)Well-traind&experienced sales can reply your inquiries in English.
3)During working time,E-mail will be replied to you within 1 hours.
4)OEM&ODM projects are highly welcomed.
5)The order will be produced exactly according to order details and proofed samples,our QC will submit inspection report before shipment.
6)Your business relationship with us will be confidential to any third party.
7)Good after-sale service.
Packing and Shipping
Shipping Methods and Payment Terms