Q：What are your main products?
A：We mainly provide doors and windows with Australian certificate,the commercial 102 series of sliding doors ,awning windows and 76 series of awning windows are our best-selling products.
Q：Is your product AS2047 certified?
A：Yes, all of our windows and doors are certified as AS2047, and we also have glass AS2208 certification because Australia and New Zealand are our main market.
Q：When is your delivery time?
A：Because the doors and windows are customized products, the delivery time is calculated according to the color of the profile, the choice of glass and the total square number.The soonest delivery time we can make is 30 to 35 days.
Q：What is your payment terms？
A：Usually, 50 percent of the deposit and 50 percent of the balance are paid before shipment.
Q：How to install doors and windows?Is there any difference from local installation?Do you have an installation agent or assign the installation team to project site?
A：The Hongtai team is very knowledgeable about the installation of windows/doors for wood structures, steel structures, concrete walls. We can provide you with an installation solution or installation guide.
In addition, we have a cooperative installer in Australia, and if required, we can arrange our installation team to the project site.
Q：Do I know about the ordering process?
A：First, we will ask customers to provide architectural drawings,then we will make reasonable quotations based on the drawings.
Secondly, we will confirm the order drawings with the customers, then place the order for the factory to manufacture.
Finally, after the product debugging is successful and the inspection is completed, it can be shipped to the customer.
Q：What's your biggest difference from other companies?Why do we choose Hongtai?
A：Hongtai products strictly comply with Australian standards, most of which are even above the standard.For customers requiring Australian targets, such as AS2047 standards, we strictly follow the standards and provide relevant certificates.