A: We have our own factory, our company has been exporting since 2010.
Q: Where is your company?
A: Our canpany is located in Ningbo, Zhejiang.
Q: Could we pay a visit to your factory ?
A: Yes, you are always welcome to visit our factory.
Q: What kind of products do you produce?
A: Various levels of Tie-down products, Tensioners, Cam buckles,Over Center Buckles,Hooks,Rings,Flat hooks,Snap Hooks,S hooks etc.
Q: Which market used for?
A: Our Tie-down products equipments widely used in the market of America,South America,Middle East,Europe,East south asia,Afica etc.
Q: When can I get the price?
A: We quote within 24 hours after we get your inquiry.
Q: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Q: What's your delivery time? How long you can fulfill the order normally?
A: 1) Generally the samples will be sent immediately by the air express in 3-5days if the goods are in stock.
2) Normally with 7-15 days after received payment. Please confirm with us before order.
A: For BULK order, Normally within 25 days after receiving your advance payment,please confirm with us before order!
Generally, it is 5-10 days if the goods are in stock. OR it is 25-35 days if the goods are not in stock, it is according to quantity and Season.
Q: Do you work with DHL, FEDEX or UPS?
A: Yes, all of them. TNT, also acceptable.
Q: What shiping method do you prefer?
A: For small order with light weight we prefer EXPRESS.
For larger heavy goods, ship by sea or by air is the most economical way.
Q: What is the package? What is your terms of packing?
A: Export Cartons, Pallets, also can be customized such as Opp bag + Inner boxes.
Generally, we pack our goods in neutral brown cartons. If you have legally registered patent, We can pack the goods in your branded boxes after getting your authorization letters.
Q: Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q: How can you guarantee the quality or any warranty?
A: If have any quality problems during use, all the products can be returned or according to consumer's requests.
Q: What is your sample policy? Is free sample available? Can you send us a sample to test quality before ordering ?
A: Sure, we can provide you a free sample, but you need arrange the shipping cost.
Q: What's the shipping cost for a sample to our door?
A: Please advise your address and i will quote to you asap.
Q: How long is the smaple LEAD TIME?
A:Sample time: 3-5days for exsiting specification. 10-15days for customized items.
Q: What's your MOQ?
A: It depends on your item size. But we accept lower quantity for your trail order.
Generally speaking, our MOQ is 1000pcs, which varies with different products, but small test order is also available.
If we have stock MOQ 1 sets is ok, if not, the MOQ is 1000pcs.
Actually, we did not set the amount of Minimum Order Quantity, as long as 10 or even a customer there.
However, you should understand the quantity, relative to the cost is low, the price will be even better, as a small number, you may want to pay higher unit price.
Q: Please provide us with your best price?
A: Any quantity is Ok. The price depend on your quantity, we will quote for your accordingly.
Q: What's your payment terms?
A: T/T, L/C, PayPal, Western Unioin
1) Usually 30% as deposit, 70% against copy B/L by T/T.
2) On Alibaba, Paypal, Western Union, T/T are also ok.
FOR first order, T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shippment.
Q: Can you do business via Ali Online Transaction? Do you accept Alibaba ESCROW ?
A: Yes, we can make the deal through AOT, we accept ESCROW.
Q: What is your terms of delivery? What is your price terms?
A: EXW, FOB, CFR, CIF, DDU.
Q: Where is your nearest loading port ?
A: Ningbo, Zhejiang,China.
Q: How can I make the order?
A: First, please tell us the specifications you need, more detailed specifications can help us learn your request more better.
Then, we will send the quotation to you. If our price is okay, we will send the invoice.
At last, we will arrange the production for you after receive your deposit or payment.
Q: Do you accept customized design? Do you accept OEM?
A: Yes, OEM & ODM are both workable.
We can customized logo on the products and also make mould as per clients requests and idea.
Q. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q: Can you produce customized goods ? Is Customized tie down products available?
A: Yes. Please offer your required specifications and drawing,the size, material, Working Load Limit needed 1000lbs or... and goods can be produced as per client's requirements.
Q: Can you produce goods with special specification ?
A: First of all, we need to know the specification in details, and then we need to check with our technology department.
Q: What format of the file do you need if I want my own design?
A: JPG, AI, CDR or PDF, etc. We have professional designers and we can draw artwork for you.
Q: Can you do the design for us?
A: Yes, of course. We have a professional team with rich experiences in design and manufacturing.
Just send us your artwork design or a sample then we will put your idea into practice.
Q: Can we get the goods without your company name to export ?
A: Yes, we can. We are allowed to use your designated agent's name if you have one.
Q: Can you produce the tie down products with my own brand ?
A: Yes, we have been offering OEM service for years.
Q: Can you print words on products as per client's requirement?
A: Yes, make label according to your exact requirement.
Q: Can you help us do the custom clearance ?
A: Yes, we can. We can help you find a professional custom clearance company to do it.
