Q: Are you a factory or a trading company?
A: We are one of the most professional manufacturer and supplier of abrasive and diamond tools in China and we also help our customers source quality products from our friends as services. Hope that our experiences in diamond tools and abrasive industry can help you get right quality tools from China.
Q: Where is your factory located? How can I visit to your factory?
A: We run two factories, one in Shuitou, one of the world’s stone center and one in Jinjiang Industrial Area, you may fly to
Xiamen Airport or Jinjiang/Quanzhou Airport, or take fast train to Jinjiang Station if you already in China. We will go meet you and pick you up to our factory.
Q: How’s your quality level? Is it cheap quality?
A: We have strict production flow control, making sure all products are qualified before delivery.
Commented from our customers, our product quality is medium to high level, it is cost effective and profitable for resell in the market.
Q: Do you have MOQ request for sample order?
A: No Order is too small for us, testing is first step to our cooperation, any quantities is acceptable and we hope the same to help you cut testing cost down with minimum quantity to test.
Q: If we need technical support, can you help us?
A: Yes, our engineers and application engineers are with industry experiences and are happy to help you for any technical
assistant, which is part of our services. Our factory is a team in services for all customers.
Q: If quality good, we plan to make our logo on package, is it possible?
A: Our customers are most importer or reseller and some of them also sell with their brands, so we have rich experiences. We also help some customers make customized design for cartons or packages as well.
Q: What payment term do you offer?
A: T/T wire transfer, Western Union, Money Gram, Paypal or Alibaba Online Payment all acceptable and for all orders, 100% payment before delivery is required. For Bulk Order, L/C payment term also in offer.
Q: Do you offer OEM Services?
A: Yes, we accept OEM or ODM orders.
Q: How long will your goods ready?
A: for sample order in small quantity, 2-5 days will get ready, if need longer delivery, you will be advised from our sales. For
regular orders in bulk quantities, will need 7 to 14 days mostly, depending on product size and quantity. For customized size order, long delivery term will require.
Q: How should we do if your products does not run well?
A: If our product does not meet your request, you are suggested to help us feedback product performance, picture or video of product performance will help us better and we will prepare some questions from our engineers to help us understand performance and analysis reason and offer solution. If problem caused by our side, we will offer replacement to cover your loss.
Q: What are your best selling products?
A: We are one of the professional manufacturer and suppliers of abrasive and diamond tools in China, our best sellers include Frankfurt Abrasives for Marble Polishing, L140 Fickert Abrasive Stone for Granite Polishing, Metal Disk/Resin Disk/Buff Disk for Granite, 4”/100mm Diamond Polishing Pads, Single Cutter and Multi Cutter Diamond Segments, 350-400mm Diamond Saw Blade and Diamond Wire Saw for Granite Quarry.
Q: Why you always advise us to use your shipping agent?
A: We have good cooperation with our shipping agent and they offer professional services. For sea shipment or air shipment, you will get a quotation not only sea freight but also your local port charges, so that you can compare and see if cost is acceptable. For Express delivery, sometimes our agent get better rate than our contracted prices from DHL, that’s why we suggest you to ship with our agent to cut cost down.