Q1.Are you a factory or trade company?A:We are a manufacturing company with seven well-established factories in China, located in Shenzhen, Sichuan, Henan, and Hunan. We are also planning to establish three new factories in America, Germany, and Mexico. Since our establishment, we have invested in advanced infrastructure and technology to support our operations. Our factories are equipped with automated production lines, ensuring efficient and precise manufacturing processes. With our factories, we have complete control over the production process, allowing us to maintain high-quality standards and ensure the timely delivery of our products.
Q2.Are you open to OEM/ODM partnerships?
A:Absolutely! We have been fully capable of providing OEM/ODM services for our valued partners since the establishment of our company. We are the core partner of many Fortune Global 500. At our company, we are committed to fostering strong OEM/ODM partnerships. We have a dedicated team that specializes in offering comprehensive OEM and ODM services to our esteemed partners.
We value long-term partnerships and are dedicated to providing exceptional support and service to our OEM/ODM clients. If you are interested in exploring an OEM/ODM collaboration with us or have any specific inquiries, please don't hesitate to contact our team. We look forward to the opportunity to work together and bring your vision to life.
Q3.What certifications have your products obtained?
A:Our products undergo rigorous testing and adhere to industry standards to ensure their quality, safety, and compliance. We are proud to hold a lot of certifications for our products, including but not limited to:
Quality Management Systems:
ACE Group has been certified to ISO9001, ISO13485, ISO14001, ISO45001, ISO17025, OHSAS18000 and IATF16949, the world's best-known quality management systems.
Battery Safety and Quality Certifications:
ACE Group's battery certifications include UL2054, UL1973, UL2580, UL9540A, UL1642, IEC62133 and more, which have testing requirements on the safety and quality of batteries, and ensure compliance with relevant rules and regulations.
TÜV Rheinland / UL CTDP & WTDP Authorized Lab:
ACE Group's testing center has been certified as the TUV/UL CTDP authorized lab. The Client Test Data Program (CTDP) is offered to all qualified UL customers with previous experience in the Witnessed Test Data Program (WTDP), for UL1973, UL2580, UL1642, UL2054, UL2056, UL2595, UL2743, UL2271, IEC/UL62368-1, IEC62133-2, JIS C62133-2, IEC62619, IEC61960-3, EN50604-1, and UN38.3 standard testings.
Remark: We can collaborate to complete the certification requirements as long as the business conditions for cooperation are met.
Q4.Are you able to handle shipment transportation?
A:Absolutely! Our services include both shipment transportation and customs clearance. Our dedicated team handles logistics, timely delivery, and all necessary documentation for smooth customs clearance. We have expertise in international shipping regulations and work closely with customs authorities to ensure a hassle-free process. You can rely on us for efficient and reliable shipment transportation, including seamless customs clearance.
Q5.What is the duration of the product warranty?
A:Different products have different warranties. You are always welcome to check with our sales team. For example, the Residential Energy Storage System warranty lasts for 10 years.
Q6.How can I effectively address battery issues?
A:Rest assured that our batteries are built for long-lasting performance and come with a comprehensive ten-year warranty. We have integrated a resilient battery management system (BMS) and advanced 4G modules into our batteries, enabling remote monitoring, diagnostics, and hassle-free software updates.
Q7.How to deal with the quality problem?
A:When addressing quality problems, we promptly collect and analyze customer feedback and information regarding any issues or defective products. If the problem is within the warranty period and caused by a battery defect, we provide free replacement or repair services. For issues resulting from improper usage or falling outside the warranty period, we offer paid repair or maintenance assistance. Our ultimate goal is to ensure customer satisfaction by promptly resolving quality problems while considering warranty coverage and user responsibility.