Q1. Do you support OEM/ODM services?
Answer: Yes, of course.
Q2. Can I order samples?
Answer: Yes, we welcome to order samples to test and check the quality.
Q3. Do you have a minimum order quantity limit?
Answer: Yes, we have a MOQ for mass production, which depends on different part numbers. But for sample order which used for sample test and inspection will be no limited.
Q4. Can I print my logo on the product?
Answer: Yes. Please inform us formally before production, and first confirm the design based on our samples.
Q5. Does your battery pack include BMS (Battery Management System)?
Answer: Yes, our battery pack includes BMS, mainly functions are: Over charge, over discharge, over current, short circuit and temperature protection.
Q6. Does your battery pack have B lue tooth?
Answer: Yes, we can make B lue tooth function on the batteries. If you need it, you can to tell before you place order.
Q7. Can your battery charge under 0℃?
Answer: Yes, we can make a heating system on our battery pack if you need. The working temperature will be: charge at -20℃ to 55℃ (-4F to 131F) @60±25% Relative Humidity, and discharge at -20℃ to 60℃ (-4F to 140F) @60±25% Relative Humidity.
Q8. How do you ship the batteries and how long will it take to arrive?
Answer: We can ship the batteries by Sea, by Air and by Express like UPS, DHL, FedEx, etc.
Normally shipping by Sea will take around 45-60 days to arrive; shipping by Air will take around 7-15 days.
Q8. What is your production lead time?
Answer: For battery cells will be around 7-10 days after payment received.
For samples, will be around 20-25 days after payment received.
For bulk orders, will be around 25-35 days after payment received.
Q9. What is your payment method?
Answer: We can accept payment by T/T bank transfer, PayPal, West Union, and Cash.
Q10. Do your battery have communication function?
Answer: Yes, our battery can have communication function. Mainly communication ports are CAN, and RS485.
Q11. What brand of inverter that your battery can compliance with?
Answer: Our batteries can compliance with most of the famous brand inverters, which include: Growatt, Victron, Goodwe, Pylon, Deye, Sofar, LuxPowerTec, MR, Must, SAJ, etc.
Q12. Can your batteries support series and parallels connection?
Answer: Yes, but only our Lead Acid Replacement Series support parallels and series connection, which for 12V batteries will support 4pcs max in series to 48V, and for 24V batteries will support 2pcs max in series to 48V.
For parallel connection we suggest not more than 4pcs.
For such connections need to follow our specification datasheet's instruction.