Q1. What's your Warranty ?
A1. 12 months except human error, during which all parts damaged because of quality problem will be changed for free.
Parts that are out of warranty will be provided in factory price.
Q2. What's your delivery Time ?
A2. Within 60-80 days after receiving prepayment. Some machines in stock, can be delivered at any time.
Q3. What's your payment terms ?
A3. 40% deposit is paid before production, the balance paid after inspection confirmation before shipment.
Q4. What's your Install and Training ?
A4. If buyers come to our factory to inspect, the training to install and operate is provided face to face.
If not, Manual book and video is provided to show how to install and operate.
Q5. Do you provide after-sales service?
A5. We provide 24-hour online service for our customers.
A. We will debug the machines freely in our factory make sure everything is OK before shipment.
When engineer go to your place to debug the machines, all according expense shall be paid by you.
Q6. Can you ensure the safety of the machine during transportation?
A6. Yes we can, we use iron wire for fixing machines in container, also small wood pads to hold machines tight and don't move around during shipment.