Q1: Are you manufacturer or trading company?
A: We're a professional manufacturer, with 30 years experience.
Q2: Can your products be customized?
A: Yes, we can produce pen and package according to your request.
Q3: What can I do if goods received are damaged?
A: Generally, we supply 1 year warranty with our products, meanwhile any defective products, please send us pictures, video or defective samples, we need to check it firstly. Furthermore, the warranty doesn't cover any damaged products caused by improper use.
Q4: When can I get the quotation ?
A: We usually quote you within 24 hours after we get your inquiry. If you are very urgent to get the quotation.Please call us or tell us in your mail, so that we could regard your inquiry priority.
Q5: Where is your factory? How can I get there?
A: Our factory located in Nanchang, China. It is my pleasure to pick up you from Changbei airport.