FAQ
Q1: Do you have design and development capabilities, and accept customized orders?
A: Yes, we have professional R&D team with more than 40 years experience and we make customized products. Please contact us for more details.
Q2: How is your production management and quality control system?
A: All our product process follows up ISO9001. The strict implementation of ISO9001 assures to provide error–free products to our customers.
Q3: How is the lead time?
A: For standard product, it usually takes 3-5 days. For OEM/ODM product, it takes about 4-6 weeks depends on the item series.
Q4: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, TNT, FedEx, and takes about 3-5 days by air. Sea shipping is also optional but will take longer.
Q5: If I want to visit you to learn about the lighting system, where should I go?
A: We have two offices in Taipei and Shanghai and both owns full team in service. We also regularly exhibit in various events. Please check our website for updated information.
Q6. Is it OK to print my logo on the products?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Can I get a sample to check ?
A: We are glad to offer you samples for test. Please leave us your message and we will have sales representative to contact with you.
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