Q:Does it 100% original and brand new? A: Of course sure! Q: If you don't know your printer suitable for which printhead? A: Pls contact us . We will provide professional guide for you. Q: What should i do if don't know how to install and operate? A: Pls contact us. We will arrange a professional technician to teach you. Q:How can I pay and what about the delivery time? A: we accept the T/T transfer, Western Union, PayPal. within 2 workdays after full payment is received. Q:If you want to know more about printer accessories and use? A: Please feel free to contact us, we have the complete range of printer spare parts.